Что думаешь? Оцени!
I made a Reel speaking directly to my customers identifying the issue, explaining why it happened, ensuring the safety of what they received and how I planned to fix it moving forward. And then I sent out an email to everyone who had orders, sharing a link to that Reel for them to watch if they were concerned. I offered to make it right for any customer who was disappointed in their experience. Not a single customer complained or asked for a refund. My guiding light in customer relations for LEEVA has been and will always be to prioritize honesty and experience every step of the way.
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